Effective date: July 28, 2026

These Terms and Conditions govern purchases and services provided by DX Virtual. By purchasing, enrolling in, scheduling, or using our services, you agree to these terms and any additional provisions contained in your proposal, statement of work, invoice, order form, membership agreement, or service agreement.

1. Services

Services may include virtual television production, livestreaming, video recording, content distribution, event production, consulting, training, platform access, advertising support, sponsorship support, and other related professional services. The exact scope, schedule, deliverables, and fees will be described in the applicable proposal, invoice, service agreement, or order form.

2. Pricing and payment

Prices are presented before payment or identified in a written proposal, invoice, order form, or service agreement. Customers agree to pay all authorized charges, applicable taxes, and approved fees according to the stated payment schedule.

3. Payment authorization

By submitting payment information, you represent that you are authorized to use the selected payment method. You authorize DX Virtual and its payment-processing providers to charge the amount shown at checkout or stated in your invoice or service agreement.

4. Recurring payments

When you select a subscription, membership, installment plan, or recurring service, you authorize DX Virtual to charge your selected payment method at the disclosed amount and frequency until the arrangement ends or is canceled in accordance with your service agreement.

The recurring amount, billing frequency, beginning date, and cancellation requirements will be disclosed before authorization. You are responsible for maintaining accurate and current billing information.

5. Cancellation

Cancellation requirements may vary by service. Unless a separate written agreement provides otherwise, cancellation requests must be submitted by email to admin@dxvirtual.tv. Cancellation of a recurring service prevents future charges after the cancellation becomes effective but does not automatically refund previously authorized charges or completed work.

6. Refund policy

Because DX Virtual provides professional, scheduled, customized, and digital services, payments for completed work, delivered digital products, production time already performed, and nonrecoverable third-party expenses are generally nonrefundable.

A refund request must be submitted in writing within seven calendar days of the disputed charge. Approved refunds will be returned to the original payment method. Processing times are controlled in part by the customer’s financial institution.

Any service-specific refund, deposit, rescheduling, or cancellation terms stated in a signed agreement, proposal, invoice, registration page, or order form will control if those terms differ from this general policy.

7. Service delivery

Delivery schedules will be stated in the applicable proposal, order confirmation, production schedule, or service agreement. Digital services and materials may be delivered through email, an online account, a video platform, a livestreaming platform, a website, mobile or television applications, social media channels, or another mutually approved method.

8. Customer responsibilities

Customers must provide accurate information, timely approvals, authorized content, credentials, files, and other materials needed to perform the services. Project delays caused by missing materials, delayed approvals, or inaccurate information may affect the delivery schedule and may result in additional charges.

9. Content and intellectual property

Customers represent that they own or have permission to use all trademarks, music, photographs, recordings, scripts, videos, and other content supplied to DX Virtual. Customers remain responsible for securing talent releases, music rights, licenses, and other permissions required for their productions.

10. Disputes and chargebacks

Customers should contact DX Virtual before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter. Contact us at admin@dxvirtual.tv or (302) 370-0028.

11. Limitation of liability

To the fullest extent permitted by law, DX Virtual will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, loss of data, or interruption of business. Any direct liability will not exceed the amount paid for the specific service giving rise to the claim.

12. Changes to these terms

DX Virtual may update these Terms and Conditions periodically. Updated terms will be posted on this website with a revised effective date. Terms applicable to an existing signed agreement may only be changed as permitted by that agreement.

13. Contact

Questions regarding these Terms and Conditions may be directed to DX Virtual, 107 Carriage Wood Court, Newark, Delaware 19702; admin@dxvirtual.tv; (302) 370-0028.

Effective date: July 28, 2026

DX Virtual respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information received through our website, forms, communications, services, and payment processes.

1. Information we may collect

• Name, business name, job title, mailing address, and contact information.
• Account, registration, scheduling, and customer-service information.
• Project details, production materials, preferences, and communications.
• Transaction details, such as purchase amount, payment status, and billing history.
• Website usage information, browser information, device information, cookies, and IP address.

2. Payment information

Payments may be processed through third-party payment providers, including PaySimple and Fortis. Payment card and bank-account information entered into a hosted payment form may be collected and processed directly by those providers. DX Virtual does not intend to store complete payment card numbers or card security codes on its website.

3. How information may be used

• To provide, schedule, manage, and improve services.
• To process payments, invoices, subscriptions, and refunds.
• To communicate about projects, accounts, purchases, and support requests.
• To send marketing communications when permitted by law.
• To prevent fraud, protect our systems, and enforce agreements.
• To satisfy accounting, tax, regulatory, and legal obligations.

4. Sharing of information

We may share information with payment processors, hosting providers, communications providers, professional advisers, production vendors, contractors, and other service providers that help us operate our business. We may also disclose information when required by law, to respond to valid legal requests, or to protect our rights, customers, systems, or the public.

DX Virtual does not sell payment card information. We do not disclose personal information to unrelated third parties for their own purposes except with permission or as required or permitted by law.

5. Cookies and analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, evaluate traffic, and improve the user experience. Browser settings may allow you to limit certain cookies, although some website functions may not operate properly afterward.

6. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. Data retention

Information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, accounting, and regulatory requirements.

8. Your choices

You may request access to, correction of, or deletion of certain personal information, subject to applicable legal and record-retention requirements. You may also request removal from non-transactional marketing email communications.

9. External websites

Our website may contain links to external websites and platforms. Their information practices are governed by their own privacy policies, not this Privacy Policy.

10. Contact us

Privacy questions and requests may be sent to: